Which trends will shake the world of facilities management (FM) in 2022? Our team of FM experts shares them below.
You’ll notice that some of the FM trends forecasted for 2021 make an encore appearance in 2022, along with some new complications.
The pandemic continues to thwart a full return-to-office due to the emergence of new COVID-19 variants. At the same time, facilities managers (FMs)—still adapting to challenges of the hybrid workplace—are now coping with supply-chain disruptions and material and labor shortages.
One thing is clear: The pandemic and related issues will continue to influence FM operations in 2022.
Trend 1: The hybrid workplace will replace the conventional office
The hybrid workplace is a mix of office and remote work made possible by technologies and services that support working from anywhere.
A recent industry survey reported that 53% of employees currently working full time from home want to return to the office at least for a few days per week for community, connection, and collaboration.
FMs need technologies that make the hybrid workplace safe, efficient, and flexible while specifically allowing employees to:
- Communicate with coworkers
- Reserve conference rooms and desk spaces
- Interact with IT, HR, and facilities personnel
- Allow hands-free control of lights, doors, and temperature
- Work in a clean, sanitized office space
FMs also need software, such as a computerized maintenance management system (CMMS) or integrated workplace management system (IWMS), for optimizing workplace resources, managing or reconfiguring spaces, and tracking essential services, like sanitization.
Trend 2: IoT will continue to grow in importance
IoT, or the Internet of Things, refers to physical devices and sensors that communicate with FM teams via the internet. They generate performance data alerting FMs to potential breakdowns. FMs can monitor and control the devices from anywhere.
Smart, automated devices and sensors can monitor occupancy, social distancing, HVAC, lighting, security, fire prevention, air quality, cleaning, and smart parking. By 2025, an estimated 26 billion connected devices will be in service.
The use of IoT devices will continue to grow because their purpose and outputs so closely correspond to the technology needs of hybrid workplaces.
Trend 3: Mobile apps will accelerate productivity
A CMMS with a mobile app is ideal for FM team members, who, by design, are rarely at their desks. Mobile apps allow them to be productive wherever they are; there’s no need for paper or returning to a desktop computer for inputting part numbers or approving work.
Real-time information from the mobile app, especially approvals for quotes and completed jobs, accelerates work-order resolutions. A photo is worth a thousand words. Before, during, and after photos can tell the whole story of a work order and eliminate on-site verification. Help desks or call centers can approve repair work based on mobile-app photos.
Since mobile apps update in real time, all stakeholders have access to accurate, up-to-the-moment information. This is essential for managing dozens of open work orders—especially for those in dispersed FM portfolios or different time zones.
Trend 4: Data and insights
The promise of FM technologies, like apps and IoT, is their ability to deliver real-time data for predicting and preventing problems. Proactive maintenance, informed by IoT data and insights, generates time- and cost-savings, avoids or reduces equipment downtimes, and extends the useful life of assets.
The result is higher-performing FM teams and operating efficiencies that were unattainable a dozen years ago. Data and insights are raising industry expectations and expanding the positive outcomes of FM operations.
Final words on FM trends for 2022
FM trends for 2022 will include both pandemic-related responses and technology innovation, resulting in improved performance. Because of the pandemic, FM stakeholders will continue to focus on hybrid workplaces. At the same time, FM technologies will continue to advance, despite the pandemic.
If you’re considering a smart CMMS with a mobile app, talk to a Corrigo expert today.