Customer Story

Retail chain remodel leads to 3x increase in work order requests

A national department store pursued a multi-million dollar investment in capital improvements, store remodels, and new store openings. As a result of the ongoing construction at their several hundred retail locations, they experienced a dramatic 300% increase in maintenance and cleaning requests. Their existing vendors were not able to keep up and completion times were suffering, which negatively affected the in-store experience for customers and staff.

Within 45 days, JLL Technologies successfully delivered:
  • 100% national site coverage—including in rural, hard-to-serve geographies
  • 95% in-store satisfaction score for work performed
  • FM software that allowed stores to open, monitor, track, and automate work order and service requests