Research

Forrester: return-to-office sparks need for CRE technology, data & insights

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Today, as firms across the world emerge from the global pandemic lockdowns, there is a strong desire and expectation to return to the office. Companies are reassessing the strategic role of their on-premises offices and are investing in corporate real estate (CRE) and facilities management (FM) technologies to boost efficiency and employee productivity.

We are moving past the “2020 normal,” but companies can’t simply go back to a “2019 normal.” CRE, once again, must rethink its strategy.

This Forrester research report details:
  • A nearly unanimous 99% of firms indicate they expect employees to return to the office by 2022
  • The technologies firms plan to adopt to support a safe and productive re-entry, and the anticipated benefits from these investments
  • Firms will rely on third-party support to implement technologies and upskill teams
  • The biggest challenges in data collection, reporting, and analysis

This Forrester Consulting research report presents findings from a March 2021 survey commissioned by JLL. The survey explores the CRE market as well as industry decision-makers’ priorities, and how they plan to leverage technology to achieve their goals. Respondents represent companies across the US and Canada that have more than 1,000 employees and at least five global facilities.