Skill 3: Provide easy access to IT, HR & FM service requests with the JLL Jet app

In 2020, we introduced JLL Jet, a mobile-first hybrid workplace app that simplifies how work gets done through smarter personalized experiences. But how does Jet help your employees submit and access service requests for human resources (HR), facilities management (FM), and IT?

This is the third chapter in a series that explores Jet’s functionality and demonstrates how its features help simplify and improve your employee experience. In this installment, we detail how Jet enables employees to easily submit and access the corporate services they need to stay happy, safe, and productive — wherever they may be working.

The pandemic drastically increased the number of employees working from home, which in turn added pressure on FM, HR, and IT teams — even as their own staff work remotely to support the business. The shift is compelling many organizations to offer alternative communication channels to employees, so they can submit support requests from anywhere. The expectation is that the ability to use a mobile app to request support will remain a permanent part of the digital employee experience even as vaccines are widely administered and COVID abates.

Skill #3: Connecting the workforce to on-demand corporate services

Most organizations require that employees navigate complex service delivery teams and request portals to get the help they need to do their jobs. They head to one place for IT support, another for office equipment and AV support, another for HR-related matters, and yet another for facilities services such as cleaning and repair. But there’s a better way. We will show you how Jet eliminates the guesswork of finding and requesting help to get users back to the work that matters.

In this skill walkthrough and accompanying demo video, you will learn:

  • How conversational inputs (talking, typing, and tapping) are far easier to use and navigate, saving significant time and eliminating frustration
  • How Jet’s intent detection uses AI to scan volumes of data to help classify and determine the kind of help the user needs (e.g., facilities versus HR)
  • How Jet routes service requests to the right back-end system and team — even in situations where the enterprise may have multiple systems and teams that provide identical or overlapping services for different locations or business units

Step-by-step: How to request corporate services with JLL Jet

  1. As covered in the first chapter of this series, Jet adapts to where and how each user is working, routes to the appropriate back-end systems, and delivers the services they need. The Jet administrator has full control over which skills to expose to users by location and which systems are integrated by skill.
    JLL Jet location based service desk
  2. To reduce the number of common, basic service requests, it’s a best practice to provide strong self-help content. Jet offers the useful Ask Jet feature to do just that. Users can ask questions and receive useful answers and related content that addresses their needs.
    JLL Jet online FAQ
  3. Jet provides a consistent experience across service categories and back-end delivery systems. Employees can use conversational inputs and get a confirmation in seconds. From there, the native process of the service delivery takes over. This is similar to what was covered in the second chapter of this series.
    JLL Jet submit service ticket via mobile app

Jet connects people to corporate services seamlessly, eliminating tedious processes, and bringing disparate service silos together in a single user experience.

It’s your day, only simpler.

Want to learn more? Request a demo of JLL Jet.