Driven by the pandemic, employee sentiment, and a renewed push toward sustainability, the office simply isn’t what it used to be. That presents a multifaceted challenge for corporate and commercial real estate pros.
You have to design an office around health, safety, and social distancing—but it must adapt to wildly unpredictable occupancy. You want to entice workers to the office, so you’ll need to design spaces for collaboration, amenities, and quiet work. And the Great Resignation is demonstrating that people want agency over where (and sometimes when) they work. That means you have to create a hybrid workplace—or risk losing your best employees.
If your organization is like most, it’s employing technologies to accomplish some of these tasks. But how mature and capable is your tech stack? And how are you utilizing the data and insights those technologies generate to move swiftly in response to changing conditions and fluctuating office occupancy?
Where do you stand—and why does it matter?
It can be tough to know where you stand in terms of business intelligence, technical prowess, and the capabilities of your platforms. That’s why JLL Technologies (JLLT) developed the “Dynamic workplace tech assessment.”
Determine your company’s readiness for the future of work, and solve for the unknowns with this self-guided, scored evaluation. It assesses your organization’s maturity across five key areas:
- Data and insights
- Platforms and systems
- Business agility
- Workplace design
- Employee experience
Data and insights
Technology exists to solve problems and to deliver data. If your company is using tech without the data, you’re missing a crucial element. Data and insights generated by your tech provide information that shapes how you respond to changes—the types of changes that were rare until a couple of years ago. Whether it’s information about the details of buildings and individual spaces, sustainability, operating costs, returns, or utilization, data is essential to identify opportunities, mitigate risks, and deliver better outcomes.
Platforms and systems
The platforms, systems, devices, and integrations that individuals and organizations use to interact with and manage commercial real estate portfolios range from spreadsheets to employee experience apps, space sensors, visual space-planning software, or integrated workplace management systems. These technologies can deliver exponential ROI and are a key component of a company’s ability to adapt to the changing workplace.
Business agility describes the values that guide your organization’s willingness to adapt to change and its ability to execute. Agility means you’re accounting for the adaptability of people, policies, business processes, data, technology, capital, and organizational hierarchy. When your company is highly agile, it can adapt to black swan events and everyday changes—so you’re not wasting time, money, or brainpower worrying about how long it takes to adjust and keep operations running smoothly.
Simply put, design refers to the arrangement of the physical spaces that make up an organization’s productivity centers. Until very recently, these have been the office and all the spaces where workers come to connect, collaborate, and perform their job duties. Is your workplace flexible enough? Are you able to design new layouts quickly, so if there’s an all-hands meeting one day and a big storm the following day, your spaces can still accommodate workers?
For HR and executives, the workplace is essential to attracting top talent. For facilities managers, it’s key to creating sustainable, cost-effective workplaces.
This is where the rubber meets the road. While it makes complete sense to optimize your portfolio and deploy technology that generates data and gives you insight into myriad measurables like occupancy, utilization, temperature, etc., the end game is to attract, engage, and retain your number-one asset: people. To do so, you must craft human-centric employee experiences that encourage collaboration, boost productivity, and cause rich, informal interactions that occur naturally in thoughtfully designed spaces.
Take charge of your portfolio in ways you’ve never been able to before by focusing on data, systems, agility, experience, and workplace design. Create an intelligent real estate operation that drives better decision-making, process automation, and space optimization.
But first, you need to know where you stand. Download our interactive, self-guided “Dynamic workplace tech assessment” today, and reach out to us to discuss the results.