From Red to Revenue: How D360 Transformed Operations with JLL Corrigo

The Challenge

When Diversified360 first implemented JLL Corrigo, they were operating at a concerning       -9.34% gross margin. Their approach to labor allocation was causing significant financial strain, as they treated all labor the same using a “first available” approach to meet client expectations for quick service delivery. Without proper data visibility, D360 struggled to make strategic decisions about staffing models and resource allocation.

The Solution

The JLL Corrigo platform provided D360 with unprecedented visibility into their operations through comprehensive performance and tactical data. This newfound transparency allowed them to:

• Make data-driven decisions about staff modeling
• Analyze work order trends to guide business investments
• Reduce back-office support efforts for work order origination, assignment, and invoicing

Most importantly, JLL Corrigo enabled D360 to move from reactive labor assignment to strategic labor allocation based on real data.

The Results

Dramatic Financial Turnaround

Within just a few months of implementing strategic labor allocation through JLL Corrigo, D360 achieved a remarkable financial transformation:

17.68% margin improvement – from -9.34% to +8.34% gross margin

This dramatic shift from operating at a loss to generating profit was achieved by using JLL Corrigo’s data to allocate the right resources to the right tasks at the right time.

Enhanced Client Relationships

The data visibility provided by JLLvCorrigo strengthened D360’s position with clients in multiple ways:

• Measurable performance: SLA response times consistently exceed their customer KPI of 95%
• Data-backed negotiations: The platform provided concrete data to support contract renegotiations when financial terms needed adjustment
• Streamlined workflows: Enterprise-to-Enterprise connection with their client’s Corrigo instance eliminated interpretation issues and accelerated work order processing

Competitive Advantage

“Winning renewals is a huge part of this business,” notes John Moore of D360. “JLL maintains a high bar for service and compliance, and having metrics is the only way to tell the story while protecting the business from a subjective viewpoint.”

The verifiable performance metrics from JLL Corrigo have become a powerful selling point in quarterly governance reviews with existing clients and a compelling differentiator when approaching new business opportunities.

The Value Beyond Numbers

D360 views JLL Corrigo as more than just operational software—it’s a business development tool that “speaks the language of the top performers in the facilities industry.” By providing complete visibility into the work order lifecycle and eliminating the need to navigate between separate systems, JLL Corrigo has become an essential platform for D360’s continued growth and operational excellence.