IWMS managed services

Why managed services for IWMS?

As the world’s largest IWMS services provider, we can do more for our clients than get them up to speed with their IWMS platform. We can also guide them in using IWMS and supporting technology to accomplish broader business goals:

  • Reduce costs and inefficiencies across all CRE and IT operations
  • Gain real-time insights into real estate space utilization and performance
  • Automate with proven best practices to help evolve the workplace
  • Free up client resources to focus on higher value projects
happy workplace with iwms managed services

Global expertise in IWMS

Assets managed with the strategies we use to support your team
Dedicated IWMS managed services clients in +100 countries worldwide
Years of space and portfolio planning experience

A more intelligent approach to IWMS

Even the ideal IWMS implementation will eventually need health checks and module upgrades as a company’s needs evolve. Implementing those changes will require new training cycles, new expectations for data quality, and new standards for reporting. Our clients often tell us that supporting their IWMS platform is just as demanding as getting it installed.

In response, JLL Technologies developed our managed services approach to IWMS.

We combine complementary services with core IWMS solutions to deliver the type of implementation experience they’d expect from the world leader in real estate technology.

IWMS managed service tiers

At JLLT, we’re always looking for new ways to deliver more value to our customers. That’s why we’ve organized our IWMS managed services offerings into tiers based on the needs and goals of our clients:

standard services iwms


Full lifecycle support for IWMS application resale and renewals, system sustainment, enhancements, and end-user training. IWMS reports help you optimize your solution, and JLLT research and insights keep you on top of industry trends and best practices.

  • License Resale & Renewals
  • Application Support
  • Application Administration and Sustainment
  • Application and UI Enhancements
  • End User Training
  • JLLT Reports that Matter
  • Customer Trend Reports
  • Market Trends & Insights

See Advanced and Premium service tiers.


Building upon the Standard tier, Advanced includes data governance and integrity checkpoints to ensure your IWMS system can deliver the intelligence you require. Complete support for the health of your system is added, including performance management and monitoring, upgrades, and end-user adoption programs. Custom benchmarking, advisory services, and an annual technology roadmap help you stay ahead of your competitors.

  • Performance Management
  • Upgrades-as-a-Service
  • System Monitoring
  • Industry Benchmarking Reports
  • Dedicated strategic advisor
  • Adoption Health Checks
  • Annual Technology Roadmap

See the Premium service tier.


Complete outsourced support for your IWMS solution and offers all capabilities of the Advanced and Standard offerings.  Our business process experts will advise you on applying IWMS technology to meet your organization’s unique needs. Our deep bench of technology experts will support, enhance, and upgrade your technology with proven best practices.

  • Onboarding and Transitioning
  • Business Operations and Staff Augmentation
  • Program Management
  • Space Advisory and Design Expertise
  • Building Operations (Facilities Manager, Engineering, Call Center)
  • Lease Portfolio (Transactions and Abstractions)
  • Capital Projects
  • Finance/Lease Accounting

“JLL Technologies has helped us secure the value of our TRIRIGA implementation. Their vast CRE expertise has successfully digitized our facility operations and maintenance processes with TRIRIGA. Adoption has accelerated, and now we’re taking advantage of Space Management capabilities to best support our workforce strategies with intelligent real estate insights.”

Unit Chief

US Federal Agency

Talk to an IWMS expert

Get expert guidance in using IWMS and supporting technologies to optimize workplaces.

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