By Stephanie O'Neill

18 CRE metrics you should be measuring but probably aren’t

In our previous metrics that matter post, we shared the top 15 standard metrics that matter for CRE leaders. We have also identified 45 more key metrics to meet all stakeholders’ expectations and represent the level of maturity of CRE organizations.

The following 18 metrics were deemed the most important in each pillar—operational excellence and agility, human experience and performance, and responsible real estate and sustainability—but less than 30% of CRE organizations are measuring them. Are you?

Operational excellence and agility

Real estate must be flexible and agile to drive future portfolio transformation, have greater resilience, and remain competitive.

1. Predictive Capacity

The proportion of CRE processes using predictive analytics. By systematically using big data, machine learning techniques, and statistical algorithms, companies can start to identify and predict future CRE trends.

2. Portfolio Elasticity

Degree of the portfolio to absorb increases and decreases in headcount.

3. Digital Facility Services

The adoption of smart, digital facility management systems. With smarter building systems, companies can leverage IoT technology to pool timely information from formerly siloed systems (e.g., heating, lighting, air conditioning, security, etc.) to substantially improve decision-making.

4. ROI from CRE Innovation

Savings and value add from the investment in CRE innovations. Implementing breakthrough products or disruptive business models can help generate cost savings and improve the quality and efficiency of CRE processes.

5. Responsive Budgeting

The extent to which deployment of funds can be changed/redirected, based on the outcomes being achieved or indicators of progress from other metrics.

6. Real Cost Efficiency

Total CRE cost per person/actual occupancy.

7. Total Cost of WFH/Remote Work

The cost for organizations to allow employees to work from home. Used in tandem with the performance/productivity metric, this metric can help companies analyze the ROI of remote work and design workplace strategies that most efficiently allocate employees’ time spent in and out of the office.

Human experience and performance

Workplaces that are powered by human experience and prioritize employees’ physical and mental well-being will benefit from the best human capital, allowing employees to flourish and perform long-term.

8. Building Effectiveness

Availability of key services in the building, such as the variety of spaces (meeting rooms, concentration spaces), technology (double or triple screens, cabling), and communication (access to phones, strong wifi).

9. Workplace Flexibility

The flexibility of the workplace to accommodate rapid organizational change and support reconfiguration. This metric looks at the percentage of the workplace that has a certain degree of flexibility based on spatial design, user mobility, and infrastructure features.

10. Health and Nutrition Services

Availability of health and nutrition services.

11. Digital Empowerment

Level of satisfaction employees feel with the digital tools offered by their workplace to enhance their autonomy and performance.

12. Well-being Index

Employee perceptions of their physical and mental well-being through five interrelated elements that make up well-being: sense of purpose, mental health, physical health and nutrition, social relationship with their community, and financial security.

13. Collaboration Time

Amount of time employees spent working collaboratively, virtual, or face-to-face versus working alone.

14. Digital Adoption

Investment in and adoption of digital solutions compared to targets.

15. Social Cohesion when Working Remotely

Analyzing how connected employees feel toward their team and their organization when working from home/remote locations.

Responsible real estate and sustainability

A commitment to reducing carbon emissions and nurturing a continuous cycle to transition toward sustainability and net-zero outcomes, while achieving operational efficiencies, is now a common corporate goal.

16. Return on Sustainability

The mix of social, environmental, and financial impacts from the investment efforts made by the organization regarding sustainability.

17. Energy Balance

The difference between renewable energy (sourced or produced) and energy consumed.

18. Circularity

Reduction in waste output, including the amount of recycled or reused waste.

Where does your CRE organization stand? Do you have the technology you need to measure the right metrics and make data-driven decisions? Learn more and get the complete set of metrics that matter.