By Stephanie O'Neill

Top 5 takeaways from ‘Feast or failure: a data-driven future’

JLL Technologies recently hosted a webinar, Feast or failure: a data-driven future, to discuss the biggest challenges corporate real estate (CRE) and facilities management teams face with data and business intelligence (BI)—and how to overcome them.

These are the top 5 takeaways from the session:

1. Many organizations are facing real estate and operations data and BI challenges, including:

  • Lack of reliable data from across multiple systems
  • Attaining correct, complete, consistent, and current information (4C data)
  • Inability to compare costs with service outcomes
  • Understanding the drivers of user experience
  • Inability to benchmark service provider performance
  • Inability to measure year-over-year trends
  • Limited predictive analytics to optimize service programs

65% of attendees noted a lack of reliable data across multiple systems as the #1 challenge.

2. Current performance metrics are far too limited. The most common metrics today include:

  • Total occupancy cost
  • User satisfaction
  • Environmental indicators
  • Human resource metrics
  • Real estate ROI

3. New performance drivers are emerging, including:

  • Employee experience
  • Workforce productivity
  • Innovation and collaboration
  • Workplace technology
  • Portfolio flexibility and agility
  • Data-driven decisions and intelligence
  • Modernized CRE processes
  • Standardized metrics and clear data governance practices

4. Performance management needs to change from:

  • Periodic to continuous real-time data collection
  • Backward-looking to mix of past, present, and future
  • Largely financial to a broad range of financial and non-financial measures
  • Disconnected from wider strategy to aligned with strategic objectives
  • Based solely on the needs of shareholders to the needs of employees AND shareholders

5. Effective BI for CRE includes:

  • A single view of the truth
  • Effectively managing service partners
  • Uncovering the drivers of better service experience
  • Powering agility in the workplace
  • Maximizing the productivity of services and the outcomes of changes
  • Data-driven maintenance and service optimization programs

62% of attendees said they don’t currently have a BI solution to analyze real estate and operations data and are mostly analyzing data manually.

Stop working for your data, and get your data to work for you!


Watch the on-demand webinar to learn more.