Research

Forrester: return to office sparks need for CRE technology, data & insights

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Today, as organizations across the world emerge from global pandemic lockdowns, there is a strong desire and expectation to return to the office — full or part time. As we prepare for this “next normal,” companies simply can’t go back to the way things were.

COVID-19 flipped corporate real estate (CRE) upside down while accelerating workplace and technology trends. The result? Employees now want more flexibility. Organizations demand increased resiliency. Departments discovered innovative ways to do more, better with less.

CRE and FM leaders, once again, must rethink their workplace, talent, and portfolio strategies. Like it did throughout the pandemic, technology will support these future models of work while accelerating value creation and improving operations.

This Forrester research report details:
  • A nearly unanimous 99% of firms indicate they expect employees to return to the office by 2022
  • The technologies organizations plan to adopt to support safe, productive, and profitable workplaces — including IoT sensors, analytics, asset management, space management, etc.
  • The biggest challenges organizations face with data collection, reporting & analysis
  • Why and how organizations plan to leverage third-party support to identify and implement technologies while upskilling teams

This Forrester Consulting research report presents findings from a March 2021 survey commissioned by JLL. The survey explores the CRE market as well as industry decision-makers’ priorities, and how they plan to leverage technology to achieve their goals. Respondents represent companies across the US and Canada that have more than 1,000 employees and at least five global facilities.