FM experts describe how Corrigo turned maintenance challenges into efficiency drivers

Facilities management (FM) professionals from Cigna and Jack in the Box discussed the meaningful ROI provided by their companies’ use of the Corrigo computerized maintenance management system (CMMS) in our recent webinar, “Forrester TEI: Corrigo customers cut FM spend by 10%.”

Keith Konya, reliability engineering director at Cigna, talked about how Corrigo’s mobile solutions freed up technicians from numerous day-to-day challenges, including inconvenient checklists and legacy digital strategies that failed to meet expectations.

John Lolmaugh, director of facilities services at Jack in the Box, spoke to how Corrigo allowed the company to reorganize its facilities procedures across multiple assets nationwide and to explore transformative opportunities through integrating previously siloed operations.

Michael Lehman, systems manager at Jack in the Box, described the time-saving benefits of leveraging Corrigo to schedule preventative maintenance and eliminate tedious manual processes.

The panelists also discussed the results of the recent Forrester research, “The Total Economic Impact of Corrigo” The three-year impact analysis reviewed feedback from Corrigo customers, attributing a 238% ROI to the CMMS reflected by risk-adjusted benefits like $1.7 million in savings through preventative maintenance and $1.5 million in savings through improved warranty and cost tracking.

What does a 238% ROI really look like?

“The Total Economic Impact™ of Corrigo” report revealed significant value created for customers who leveraged the CMMS in their organizations. FM teams reported a 10% overall reduction in facilities spending, and Forrester calculated that the platform’s overall impact represented a net present value (NPV) of $3.3 million.

Replacing legacy systems before integration problems multiply
The speakers reported that adopting Corrigo allowed them to move away from legacy systems that were placing undue burdens on their facility maintenance teams.

Likewise, Connor McGuire, the Forrester consultant who participated in the webinar, reported that the Corrigo customers interviewed for the TEI study, “reported times where legacy systems just did not integrate with other business-critical applications, forcing companies to rely on time-intensive, manual processes to complete very simple tasks.”

As legacy systems continue to age, potential integration problems are bound to continue cascading for organizations that rely on these systems to complete essential tasks. Corrigo offers a convenient opportunity to circumvent these challenges while equipping FM leaders with tools that offer immediate, time-saving value and are easy to adopt.

Our technicians spend more time at the equipment working on it—which is what we want.

Keith Konya

Reliability engineering director at Cigna

Connecting the dots between maintenance tracking and capital investment
Careful maintenance is a pillar of facility asset management, but these tasks become extremely challenging as organizations begin to scale their business across multiple locations. Lolmaugh emphasized the value that Corrigo delivers by allowing his team at Jack in the Box to manage asset maintenance and replacement schedules using a single, optimized tool.

“Repair-and-replace decisions are based on historical information. How many calls have we had on the asset? What’s the spend frequency against that piece of equipment?” asked Lolmaugh. “We also use Corrigo to plan upcoming proactive capital replacement for the next few fiscal years and keep finance apprised of what our needs assessments are in the field.”

Eliminating inefficiencies caused by human error and paper trails
The panelists echoed the sentiment that one of simplest and effective ways that Corrigo delivers strong ROI is by eliminating manual processes and physical forms.

Konya noted that Corrigo’s mobile capabilities made an immediate impact on the business by reducing the number of tasks their technicians were required to complete and getting cumbersome clipboards out of their hands.

“The Corrigo mobile app allows technicians to create work orders, go through their checklists, complete the orders, attach pictures and documentation—anywhere, anytime,” said Konya. No more duplication of work: “They can spend more time at the equipment working on it, which is what we want.”

The FM leaders also expanded on how they plan to use Corrigo to enhance their operations even further. The discussion provided insights into the type of conversations we expect that most FM teams will be starting soon about the future of their automation, mobility, and compliance strategies.

Download “The Total Economic Impact of Corrigo” for further insights into how Corrigo is helping to guide FM professionals as they look to streamline FM operations.