Facilities management staff in factory
By Brian Prendergast

Facilities management priorities in 2023 rely on CMMS strengths

A recent JLL Technologies survey asked facilities management (FM) practitioners what they’ll prioritize in 2023.

The image below, taken from JLL Technologies’ report, The State of Facilities Management 2023, identifies their top priorities as managing work orders, service providers, and assets. These three tasks compose the traditional core responsibilities of facilities management.

For a magnified view of the image below, right click the image and select “Open image in new tab.”


Filtering the survey for the vertical-specific responses of FM practitioners working in industries like restaurants, grocery, retail, financial services, etc., shows the same three priorities. While each vertical does have its own specific imperatives, managing work orders, service providers, and assets are top priorities for all.

This fact is useful for buyers considering FM software. No matter the vertical, dependable functionality is paramount. All buyers should ensure that their software of choice excels at managing core FM tasks.

The right software platform for facilities management

A white paper written by Trade Press Media surveyed five facilities management experts for their opinions on current proptech platforms and which one would be best for FM teams. The title of the white paper preemptively identifies their top choice, The CMMS Solution to Facilities Management.

A CMMS is the best option for facilities management because its origins lie in facilities maintenance. Other proptech solutions—like an integrated workplace management system (IWMS) or a computer-aided-facilities-management system (CAFM) or an enterprise asset management system (EAM)—that originated in commercial real estate, space planning, or manufacturing, respectively, may include FM features, but the implementation of those features will be weaker and less focused than those of a CMMS. Other solutions will also be more expensive than a CMMS and will require more resources, staff, and integrations to manage them.

A CMMS was specifically designed for facilities management. As such, it excels at the core functions of managing work orders, service providers, and assets. A modern CMMS, like JLL Technologies industry-leading Corrigo platform, offers expanded features like business intelligence for analyzing operational data and generating insights and prescriptive recommendations. In addition to integrations with key business software, Corrigo also integrates with innovative technology solutions, like asset tagging and IoT sensors for predictive maintenance that spots problems before they occur.

The white paper concludes with six helpful suggestions about what to look for when evaluating a CMMS along with nine tips for a successful CMMS deployment.

Get the State of Facilities Management 2023 report

Respondents to the JLLT survey mentioned above had much to say. Discover the full story of how your fellow FM practitioners are planning to do more with less in 2023 as work order volumes increase, shortages of skilled FM labor persist, and economic uncertainty looms.

Download your free copy of The State of Facilities Management 2023.